Shipping & Returns

Delivery

Delivery by Floralfair is carried out by an appointed distributor and takes approximately three days to be delivered nationwide. Allowances should be made for busier periods as it may take longer.

Floralfair guarantee that every order delivered personally from our shop will be of good quality in good condition and to the full value as specified by the customer. Any complaint or dissatisfaction must be notified to us as soon as possible after delivery and within 24 hours as it is our policy to replace the item with another of equal value should this be required.

For Complaints regarding delivery, you must contact us immediately if you have any complaint or dissatisfaction as soon as possible after the delivery. We will initiate a query/complaint with the relevant distributor or head office where necessary.

All items shown on our website indicate a style only and may not be the same as what you receive.

Any special delivery information such as specific delivery times or specific delivery days in which the customer expects our delivery company to deliver product should be outlined clearly on the order page. Otherwise delivery will be made at the convenience of the delivery agent.

Delivery Terms

Floralfair will deliver to all counties within England, Scotland and Wales.

Delivery Charges

Delivery is included in the prices quoted, based on a minimum order of 2 cartons. No extra costs regarding delivery should be incurred other than that quoted in the invoice when ordering. There may be some exceptions to this where an order is below the minimum order and delivery costs have to be applied in order to justify the quantity ordered or in a situation where the product has been delivered to a wrong address. This may occur where the customer has not given accurate address details or due to misinformation on behalf of the customer.

If an incorrect address is supplied by you the customer you will be contacted immediately so that we can re-direct the delivery (A delivery charge(s) may be incurred in this situation).

Special Instructions

Any special instructions to prevent delivery problems or that could help with the safe delivery of your item should be noted in the Delivery Notes box when you complete your order online.

Returns Policy

Floralfair guarantee that each order delivered personally will be of good quality, condition and to the full value as specified by the customer. Any complaint must be notified to us as soon as possible our policy to replace the item with another of equal value should this be required. The item that requires replacement must be returned or it will not be replaced. We must inspect the returned item to assess the complaint/dissatisfaction. We may at this stage contact the customer with our findings.

Change/Cancel/Refund an Order

We will change or cancel an order as long as it has not been dispatched by our delivery company and refund you in full. Where a transaction has been processed and paid for, we will give you credit for the full amount against and future orders. You must contact us directly on 00 353 (91) 635191 and speak to one of the Floralfair Team.